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Relationship Building Skills for Auditors
(1 day)
What you will gain from this seminar:
 | Learn to quickly identify your audit customer’s personality
style and adapt your behavior to communicate more effectively |
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| Practice what you learn in skill-building exercise |
Who should attend: Auditors
at all experience levels.
Course
Outline
| Communication Styles: A More Powerful Audit Tool Than a PC
 | Communication style diagnostic to identify your own style |
| Communication style clues to quickly identify your customer’s style
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| Conflicting and complimentary styles – the basis of conflict or an
effective working relationship |
| How to use style awareness to build a true partnership with your audit
customer |
| Using styles to work with your fellow auditors
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| Interviewing Skills
| Elements of the interview |
| Planning the interview |
| Types of interview questions:
- Open/closed-ended
- Biased/unbiased |
| Opening, conducting, and closing the interview |
| Documenting and evaluating the interview |
| "As Others See Us" |
| Audit simulation: Role play initial interview
with audit customer
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| Participatory Reporting
| The five attribute approach to developing audit findings |
| Form for developing and reporting audit findings |
| How to develop the recommendation with your customer |
| Eight difficult audit customers, and strategies for dealing with each |
| Audit Simulation: Role-play participatory
discussion to develop recommendation with a difficult customer
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[ COSO-Based IA ] [ Sarbanes-Oxley ] [ Best Practices ] [ ERM ] [ Soft Controls ] [ Operational ] [ New Auditor ] [ Leadership ] [ Relationship ] [ Report ] | 
